FAQ's

We accept all major credit cards, or debit cards online only as well as PayPal. Please note that we can only accept one form of payment per order.

All our prices are in euro (€), and sales to EU countries include VAT. The entire amount is reserved directly upon purchase and deducted from the customer's account when the shipment is sent.

We understand that our products are true gifts, whether they are for you or to offer to your loved ones. When you buy your bedding products, they already come with a beautiful sustainable packaging, made from the fabric of the bedding itself (we are committed to reducing textile waste), and can be used to organize your clothes, in addition are inserted in the personalized brand box. Bath products are packed inside our branded Laundry Bag. Our 4-pack washcloths come wrapped with a ribbon to form a pretty bow – it is a very nice treat.

You can check the status of your order by logging into your account in our online store.

Please email us at info@thehomeofnature.com within 30 minutes of placing your order to process the cancellation. Cancellations are not guaranteed and can only be made during business hours, from Monday to Friday, from 9 am to 6 pm WEST. We cannot cancel orders for you on Saturdays or Sundays.

Once an order has been shipped, we cannot make changes or cancel it, as orders are immediately sent to our warehouse for processing. If you wish to purchase more products, we kindly ask you to place a new order. If you want to change color or cancel your order, please email our customer service as soon as possible, and we will try our best to help you.

Along with our elegant packaging, we will gladly send a card with a personal note, so you can send all the best to the newlyweds. All you have to do is to send an email to info@thehomeofnature.com with the text you want in the postcard, and we will do it for you.

We want everyone to get the best sleep experience possible and know it takes a few nights, washes, and naps to feel the difference good sheets can make. Therefore, we invite you to try our bedding for up to 30 days and, if you are not satisfied, we will refund your money. We are sure you will love your The Home of Nature bedding products.

But if, for whatever reason, you are not happy with your bedding, please let us know why, so we can make improvements if something did not go as expected. Pack the items in the original or similar packaging. Please include the return guide with your package.

The 30-night free trial is only valid on your first order in bedding category: bedding sets, duvet covers, sheets, pillowcases.

The 30 days begin when your bedding arrives, feel free to enjoy and wash your bedding as usual.

Orders outside the European Union are covered under the 30-night trial, however it does not cover returns’ shipping costs.The 30 nights begin when your bedding arrives.

We are able to ship orders to all Union European.

Please note that The Home of Nature is a Portuguese online brand, shipping from Portugal to European countries.

Shipping costs can vary between €10 for all orders under €150 placed in Portugal, and €25 for all orders under €150 placed in the rest of Europe. We offer free shipping on all orders over €150.

It takes 3 to 7 business days to deliver your order. For estimated delivery times, logging into your account in our online store.

Once your package ships, we will send you by email a tracking number to monitor it on the carrier page.

Changing the delivery address can be done via our support email info@thehomeofnature.com within the first 30 minutes after placing the order, from Monday to Friday, from 9 am to 6 pm WEST.

If this is no longer possible, you have the option of returning your order for a full refund of the order's value, excluding shipping.

Our cardboard shipping boxes are recyclable. 

Environmental responsibility is one of The Home of Nature's guiding principles. We are committed, and we continue to invest on that principleby looking closely at how we can become an even more sustainable brand.

At The Home of Nature, we seek to ensure the highest standard of quality and customer satisfaction, and we understand how important it is to find the perfect product for your home. If, for whatever reason, you are not satisfied with your purchase, let us know what went wrong, and we will be able to advise you on exchanges or returns within 30 days of purchase.

On-Demand products are not eligible for exchange or return.

Please email us to info@thehomeofnature.com, from Monday to Friday, from 9 am to 6 pm WEST, including your order number, which item / items are to be returned (also indicate size, fabric and color). Please also state a reason for the return so that we can make improvements in case something did not go as expected. Pack the items in the original or similar packaging. Please include the return guide with your return package. Returns are free and refunded using the same payment method.

Careless use or bad treatment will invalidate the exchange or refund.

All our products can be exchanged for free within 30 days. Please contact us at info@thehomeofnature.comfrom Monday to Friday, from 9 am to 6 pm WEST. Exchanges are free and refunded using the same payment method.

Careless use or bad treatment will invalidate the exchange or refund.

It is important that the user follows the instructions that we provide with the product, as we do not offer a guarantee.

Yes. You can return only part of your set and you will be refunded for those same items. We accept returns within 30 days of purchase.

Our bedding is manufactured in the city of Guimarães, in the north of Portugal. All our products are made with the best certified fibers.

Our bath linen is manufactured in the city of Guimarães, in the northern Portugal. All our products are made with the best certified fibers.

Most of our products can be purchased individually, except for our 4-pack washcloths, in the size 30x30cm, from the bath collection.

Yes, all of our products are Oeko-Tex® certified, which means that all components of our products such as fabrics, threads, buttons and other accessories have been tested for harmful substances, possibly damaging to health and the environment.

Only the products in our Lusorganic Collection are GOTS-certified. This means that these products are made from 100% organic fibers, which grow without chemical or toxic pesticides. In addition, the GOTS seal makes it possible to trace the fiber from cultivation to the final product.

Yes! All products in this collection are made from TENCEL™ Lyocell fiber. This means that the products in this collection have a botanical origin. In fact, TENCEL™ Lyocell is derived from wood pulp from forests certified by the international non-profit organizations FSC (Forest Stewardship Council®) and PEFC (The Program for the Endorsement of Forest Certification Schemes™).

Our On-Demand collection shows our commitment to sustainability. Only ordered quantities are produced in this collection. This ensures that your needs are fulfilled. The products in this collection are not available for exchange or return, as each fabric is made using a pre-order system.

As the products in this collection are made to order, delivery time may vary by up to 15 business days.

The unique climate and fertile soil of the Nile River offer ideal conditions for growing. Unlike much of the world's cotton, which is harvested mechanically, in Egypt years of experience remain between generations dedicated to hand-picking, which preserves the fiber's characteristics and delicacy.

The difference is in the way the threads are woven, but it is also in the composition of the threads. The choice will be a matter of preference. 

Our percale is made with certified Egyptian Cotton™, resulting in a cool, breathable fabric that will get softer over time. Our Sateen, on the other hand, comes in two options, made with the best long fiber Egyptian Cotton™, with a fine texture and buttery touch, very suitable for colder seasons, or sateen made with TENCEL™ Lyocell, very fresh and recommended for those who tend to get warm up while you sleep.

We provide a care label on all products, where you can find care instructions, as well as you can consult extra information on the product page.

Of course! Our products are sold separately so that you can combine the sizes, colors and fabrics you like best, in order to have a unique set entirely chosen by you.

Our fitted sheets are designed for mattresses up to 35 cm deep, depending on the size of your mattress. For more details, click on the size guide available on each product page.

Our duvet covers were designed to adapt to the preferences of consumers in each country, so they have different sizes. Pay attention to the indications if the respective size you select is closed by a zipper or buttons, in the case of duvet covers, or an inner flap or zipper in the case of pillowcases.

Yes. We offer special conditions for hotels. Please contact us at info@thehomeofnature.com

If you are unsure about the right size, we will help you! See the Size Guide with suggestions according to the size of your mattress. If you still have questions, please contact us at info@thehomeofnature.com.

For specific measurements of premium quality mattresses with a height from 50 cm deep and/or the addition of a pillow top, please check our THON bespoke service and fill in the form. This service is exclusive to white linens.

Please contact us at marketing@thehomeofnature.com

Yes, we will be happy to collaborate in your business! Contact us for more information: present your project, and we will contact you to present our special proposals. Please email us to info@thehomeofnature.com.

We are a humanized, sustainable and 100% online brand. This means that all products can be purchased through our website and are prepared with care - by real people - to reach you.